Texting Omega for support!

April 2, 2025 Business IT, Help Desk Support, Managed IT Services No comments yet

📱 Now Offering Text Message Support!

We’re excited to roll out a brand new way to get in touch with us — you can now text us for service! Whether you’re working remotely, on-site, or just prefer texting over calling or email, getting support is now quicker and more convenient than ever.

✅ How It Works

Just send a text message to our support number:

📞 +1 (772) 255-6900

After your first message, you’ll receive a reply from a second number — this will become your dedicated number for that support ticket. Be sure to continue texting with that number for all updates and replies.

Don’t worry — if you accidentally text the original number again within the first minute it will still update the service ticket, After one minute it will try to open another service ticket.

💬 What You Can Send

You can send:

  • Text messages
  • Photos
  • Videos

Everything you send is added directly to the support ticket, so our team can assist you faster and with more context.

You’ll also receive real-time updates and replies — all through text.

📩 When It’s Resolved

Once your issue is resolved, you’ll get a notification that your support ticket has been closed.
Still need help? No problem — just reply to the same message thread and it’ll re-open your ticket.

🔁 Need Help Again?

The next time you need service, just text +1 (772) 255-6900 again and a brand new ticket will be created for your new request.

We’re always working to make support easier for our clients — and this new text feature is just one more way we’re making that happen. Try it out today!

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Omega Customer Portal

January 1, 2025 Help Desk Support, Managed IT Services, Omega Technology Solutions, Remote IT Support for Business No comments yet

Introducing the Omega Customer Portal

We’re excited to introduce the Omega Customer Portal — your centralized hub for managing support, billing, and IT operations in one secure and easy-to-use platform.

This portal is designed to give you full visibility into your relationship with Omega, helping you stay informed, connected, and in control.

🚀 What You Can Do in the Portal

Here’s everything you can access:

  • 🛠️ Submit & Track Support Tickets
    Open new tickets and get real-time updates on open issues — all in one place.
  • 📁 Monitor Projects & Project Tickets
    See the status of your ongoing projects and related service tickets at a glance.
  • 💳 View Invoices & Make Payments
    Quickly review invoices and securely submit payments through the portal.
  • 📄 Review Agreements & Billing Details
    Access signed agreements and view your billing terms and service plans.
  • 📝 Review Quotes
    Access pending and approved quotes, so you’re never left wondering where things stand.
  • 💼 View Managed Assets
    Get a clear overview of the systems, devices, and software we manage on your behalf.
  • 🔗 Access Important Links
    Find curated, client-specific resources, tools, and quick links relevant to your services.

🔑 How to Access the Portal

We’ve made login easy and secure:

  • Use Your Google or Microsoft Account
    Log in instantly using your existing Google Workspace or Microsoft 365 credentials via secure single sign-on (SSO).
  • Need a Custom Omega SSO Account?
    No problem — reach out to our support team, and we’ll set you up with access.

Access the portal here: https://omegatechnologies.myportallogin.com

🤝 Built for Your Convenience

The Omega Customer Portal gives you one-click access to the information and tools you need — when you need them. No more digging through emails or calling in for updates. Whether it’s tracking support, managing billing, or reviewing your IT assets, it’s all available in one place.

Need help logging in or setting up access? We’re here for you — just call, email, or text our support line.

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